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KVKK Information Text



In our data processing activities within the scope of the Personal Data Protection Law No. 6698, which is designed to protect the fundamental rights and freedoms of individuals, including the privacy of private life, and personal data.


As Avşar Group Car Rental, we care about your safety.



In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), any information regarding an identified or identifiable natural person is defined as personal data. Your personal data in our company; Your personal data may be recorded in our systems, changed, rearranged, transferred within legal limits, classified and updated for the reasons, purposes and methods explained below, and your personal data may be processed in accordance with the conditions listed in KVKK.



1. Data Controller and Representative



In accordance with the Personal Data Protection Law No. 6698 ("KVK Law"), your personal data; It may be processed by the data controller ("Avşar Group Vehicle Rental") within the scope explained below.



2. What Personal Data We Collect



The information we need may vary depending on the nature of the rental process, damage status, use of customer loyalty programs, campaigns used, and services requested. You can find this information generally under categories below:



Identity: Name-surname, signature, TR ID number, date of birth, driver's license, ID, passport photocopies, etc. informations.



Contact: Telephone, email address, address, etc. informations.



Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information about the rental transaction (information such as fuel, date, HGS/OGS usage, etc.), policy information, past rental information in our company, flight information, etc. informations.



Finance: Credit card information, payment information, Findeks information, etc. informations.



Visual and Audio Records: Call center records, office video camera records.



Transaction Security Information: Username and password information, etc. created for website or mobile application use. informations.



Marketing: Survey, cookie records, rental history, preferences regarding campaigns and offers, etc. informations.



Legal Procedures, Criminal Convictions and Security Measures: Traffic fines, information regarding criminal investigation processes, correspondence made by judicial authorities, minutes, etc. informations.



Vehicle: Accident, damage, etc. In cases of damaged vehicle information, other vehicle information involved in the accident, license plate information, information regarding vehicle use.



Damage: Damage information, accident report, damage photos, expert report.



Health: In case of accidents, alcohol report, health reports, etc. information regarding personal health status, disability information.


3. What are the Purposes of Processing Your Personal Data?



Your personal data may be collected by our branches, dealers, call center, affiliated companies, partner or supplier companies on behalf of Avşar Group Car Rental Car Rental, through automatic or non-automatic methods, or for security reasons during your visits to the website, social media channels, mobile applications, Hitrentacar branches. It can be collected verbally, in writing or electronically, through existing camera systems and similar means.



a) Execution of rental offer, reservation and sales processes, payment transactions, delivery-return transactions, execution of after-sales support processes, especially damage and recourse processes, evaluation of requests and complaints, identity confirmation, insurance transactions, business partners and / or management of relations with suppliers, execution of customer relations processes and providing the necessary information to the customer within the scope of the rental, creation and use of your customer account.



b) Conducting and monitoring legal affairs and transactions, sharing information with authorized public institutions and organizations within the framework of the legislation, managing internet access records and ensuring data security.



c) Taking voice recordings during the call center process, requesting FINDEX information from customers, determining solvency and making financial background inquiries, preventing abuse and providing vehicle protection services, planning and executing risk management, carrying out the necessary audit and control processes within the scope of company activities and reporting and conducting investigations and making internet sales platforms functional.



d) Communicating within the scope of marketing activities regarding our products and services, sending commercial electronic messages, presenting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/or executing commitment processes to products and/or services, and providing personalized information to interested customers within the scope of cookie activities. execution of marketing processes.



4. To whom and for what purposes can your personal data be transferred?


Your personal data is connected for transfer purposes within the scope of commercial life requirements.

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